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Ticket News

Season ticket renewal guide

22 May 2019

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The following guide has been produce to help supporters who wish to renew their season tickets:


Visit our ticketing system:

Use your customer ID and password to log into the system.

If you experience any issues, click the 'Forgot Password' link on the login page. *(Please do not create another account as this will NOT hold your current season ticket details).

If you still experience any problems, please email for further assistance.

By Phone

Call 01246 269300 and select option 1 for the ticket office. You will have the option to leave a voicemail after a short period of time - please make sure you leave your name and the best number to contact you back on.

In Person

Visit the ticket office and check for opening hours (subject to change). Please remember to bring any proof of ID for concessions.

General Information

Please retain your old 2018/19 season ticket card from the end of last season. You will only receive a new season ticket card if you have changed seat or age band.

Age bands for concession season tickets are calculated based on the supporters’ age as of July 31, 2019.

Please note it is the supporters’ responsibility to ensure that the club has your address and is up-to-date, along with the correct date of birth on file. Terms and conditions apply.

Anyone purchasing an age-related concession season ticket, if not already provided, will be asked to provide proof of age. This can be provided in person or via an attachment to an email (, in the form of a Birth Certificate, Passport or Driving Licence.

Disabled supporters applying for a carer ticket must also bring up-to-date paperwork for the new season.

All 2018/19 season ticket holders will have their seats reserved for them to renew up until 5pm on Friday June 28, 2019, after which they will then be available for new purchasers.

Supporters wishing to move into unrenewed seats can do so from 10am on Tuesday, July 2, 2019. Priority will be given to supporters who have already purchased a 2019/20 season ticket.

It would make the process quicker if everyone who wanted to renew their season tickets in person had a completed form when they visited the stadium to make payment.  Click here to download the 2019/20 Application Form.

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