As with every EFL club, the Spireites have a Supporter Liaison Officer and if you ever have a fan issue then Stephen Kerry is the man to help you find a solution.
As a football club, supporter views are essential and through Stephen it’s easy for Spireites fans to flag anything up and speak to us about your concerns.
We sat down with Stephen and he told us more about his role at the club.
What does your role entail?
We want to make sure the fans get the best possible enjoyment at matches and what we can do to give them a better atmosphere or in general what they want to see around the club.
Describe your average day at the club?
I also work in the ticket office and I do the Spire Lotto as well. The Supporter Liaison Officer role means I’m always available when needed. I’m always replying to emails and trying to make sure that fans know that their thoughts count to us.
So for example, if something has happened to them at a match or something has occurred we will try to resolve it. It can range from many different things from somebody standing up in front of them or wanting a different type of food sold, just anything we can do to improve.
What’s the biggest improvement you’ve seen at the club?
We’ve been receiving a lot of good comments and we’ve been receiving a lot fewer complaints than we had before because we’ve been helping fans out with specific issues they have come up with.
How easy is it for Spireites fans communicate with you?
It's easy! They only have to drop me an email and we’ll reply quickly and get in touch with them and pass it on to the relevant departments. My email is firstname.lastname@example.org and I'm always on the look-out to help out.
Can you also help Spireites fans away from the Proact as well?
Yes, absolutely. We get all sorts so we can get things from stewarding, travelling - and for away matches then we can pass it on to the relevant departments either here at Chesterfield or with the away club.
Is the role growing at the club?
Yes I think so, any little bits we can’t see but they can see will give them a more enjoyable time here with us.